Frequently Asked Questions

You can book online by filling out the booking form on our website with your travel details. Once we receive the advance booking amount, we will process your reservation and send a confirmation email or message. After confirmation, we will share the driver’s name, mobile number, and vehicle details before your journey.

We recommend booking at least 2 hours in advance. Early bookings help us ensure timely pickup and vehicle availability.

You can make payments online. We offer flexible payment options in two installments:

• Up to 25% advance payment at the time of booking
• Remaining balance to be paid to the driver or before trip completion

Advance booking helps us reserve the best vehicle and driver for your trip. Last-minute bookings may be subject to limited availability and higher pricing. Booking early ensures better rates and guaranteed service.

Usually:

• 25% advance to confirm booking
• 50% payment at the start of the journey
• Final balance before the end of the trip

Our pricing is transparent, and applicable charges are clearly mentioned in advance. However, the following may be extra depending on the package:

• Parking charges
• Airport parking fees
• NICE Road tolls
• Interstate permits/taxes (if applicable)

You may cancel or reschedule your booking anytime, subject to cancellation policy:

• Cancellation within 24 hours of pickup may attract charges
• Cancellation before 24 hours may be eligible for partial refund, depending on booking terms

For cancellations or changes, please contact our support team.

• For local trips, kilometers and hours are calculated from our garage and end when the vehicle returns to our garage.
• For outstation trips, kilometers are calculated from our garage and end when the vehicle returns to our garage.

• Road toll, parking, and other charges will be charged on an actual basis.
• For drop and return journeys, toll charges will be applicable.
• Interstate taxes will be charged as mentioned on the website. Interstate permits are generally valid for 7 days round trip only.

Your bill or invoice will be generated only after the completion of the trip. Applicable GST charges will be added separately.

Please contact Cityline Cabs customer support.

• Mobile: +91 7899219654
• Email: info@citylinecabs.com

No. The car you book is exclusively reserved for you and your companions only.

The vehicle can be used only as per the trip plan mentioned in your booking confirmation.

Example:

• If you book from City A to City B and return, the vehicle can be used within that plan.
• If you wish to visit nearby tourist places from City B, it should be informed in advance in the trip plan. Otherwise, extra charges may apply.
• For one-way trips, service is available only from the pickup point to the drop point.

• You may use the vehicle within the allocated kilometer limit. However, if you travel to cities not mentioned in your itinerary, extra charges may apply.
• To avoid confusion, please share all cities you plan to visit in advance so pricing and trip planning remain clear.